Contact information

We’re here to help. If you have questions about your order, our products, or any of our policies, you can reach us using the contact information below.

 

General Inquiries & Support

Email: colin@tidalcare.com
Phone: 780-652-3375
We aim to respond to all inquiries within 2–3 business days.

 

Mailing & Billing Address

MYCAO Corp
200 Carnagie Dr, Suite 200
St. Albert, Alberta
T8N 5A7, Canada

 

Order Support

For questions related to an existing order—such as tracking issues, shipping concerns, or product inquiries—please include your order number in your message so we can assist you more efficiently.

 

Business Hours

Our team operates during standard business hours, Monday to Friday (excluding holidays). Messages received outside these hours will be handled as soon as possible on the next business day.

 

Important Notes

• MYCAO products are crafted as part of everyday wellness rituals, but we do not make medical or therapeutic claims.

• For shipping issues once an order has left our facility, carriers such as Canada Post or UPS may be best positioned to assist directly.

We appreciate your interest in MYCAO and are always here to support your experience with our products.