Refund policy

MYCAO products are crafted from fine chocolate and functional mushrooms to provide an elevated, everyday indulgence. Because our products are edible and perishable, the following policy applies:

 

1. No Returns or Exchanges

For safety and quality reasons, we do not accept returns or exchanges on any products. All sales are final once your order is placed.

 

2. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us at colin@tidalcare.com within 48 hours of delivery with photos and your order number. We will review the issue and provide a replacement or resolution as appropriate.

 

3. No Medical Claims

MYCAO does not make medical, therapeutic, or healing claims about any product.
Our chocolates are created to support everyday well-being as part of personal rituals, but they are not intended to diagnose, treat, cure, or prevent any condition.
Consumers are encouraged to do their own research and consult a healthcare professional with any questions.

 

4. Quality Assurance

Each batch is crafted and handled with care. If you ever have concerns about product quality, please reach out—we want every experience with MYCAO to reflect our commitment to excellence.